Service terms

Last updated: 27 July 2026. Plain-language terms for our audit services. For paid engagements, the written scope confirmation you receive before payment is the governing document; these terms fill the gaps.

What we sell

• Rapid Accessibility Diagnostic, EUR 490 fixed: up to 5 key pages or journeys of one website, findings mapped to WCAG 2.2 AA / EN 301 549, each with evidence and a suggested fix, plus a prioritised 90-day remediation plan. Delivered within 48 hours of your payment being authorised, business days, unless we agree otherwise in the scope confirmation.
• Full Conformance Audit, EUR 1,490 fixed: the same, across up to 15 templates, plus an accessibility statement draft and one re-test of fixed issues within 60 days. Delivered within 5 working days. Sites needing more than 15 templates are quoted separately.

Prices exclude VAT where applicable; the exact amount appears on your quote and invoice.

The guarantee

Late is free. If we deliver the Diagnostic more than 48 hours after your payment is authorised, you pay nothing and keep the report. The same rule applies to the Full Conformance Audit against its 5 working days. The clock stops only for time we are waiting on you, for example credentials for a page behind a login, and any such pause is stated in writing when it starts.

False positives are refunded. Every finding we report carries a screenshot, a code reference and the WCAG success criterion it fails. If you show us that a finding is not a real failure of that criterion, we remove it and refund a pro-rata share of the fee: the price divided by the number of findings delivered, per finding removed.

Refunds go back by the payment method you used, within 10 working days of us agreeing the claim.

What we are, and are not

• Our reports are technical conformity assessments: evidence your developers and advisers can rely on. They are not legal advice, and we do not interpret the law for you.
• No honest vendor can guarantee "compliance", and we do not. We report what we tested, how, and what we found, with a stated methodology and its limitations.
• Automated checks find only part of the picture; our reports say clearly which findings were automated, which were AI-triaged and which were human-reviewed, with a confidence level per finding.
• We audit; implementation of fixes stays with your team unless separately agreed.

Your side

You confirm you are entitled to have the site audited, you keep the site reachable during the audit window, and you use the report for your own business. Reselling or republishing the report needs our written agreement; sharing it with your developers, advisers and auditors is exactly what it is for.

Liability

Our total liability for an engagement is capped at the fees you paid for it. We are not liable for indirect losses, or for decisions third parties (courts, regulators, customers) take about your service. Nothing here limits liability that cannot legally be limited.

Boring but necessary

Spanish law governs; courts of Barcelona have jurisdiction, without prejudice to mandatory consumer rules that may apply to you. If a clause proves unenforceable, the rest stand. These terms and your scope confirmation are the whole agreement.

Questions

hello@able.cat. We answer plainly.